Corporate Social Responsibility

Case Study: Cisco Industry Training Program Malaysia

A skilled workforce will lead Malaysia into a digital future

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Malaysia has an ambitious plan to become a global hub for the digital economy by 2020. The Cisco Industry Training Program (CITP) is helping develop a skilled, entrepreneurial workforce to spur innovation and economic growth.

The Issue: Fill the ICT skills gap

To expand from a manufacturing and services-based economy to a knowledge-based one, Malaysia’s National Information Communications Technology (ICT) initiative is dedicated to building a high-performing network infrastructure and developing a qualified workforce. If successful, Malaysia will become a destination for innovative, information-based companies and services by 2020.

  • To compete with a global ICT workforce, Malaysia’s next generation needs ICT skills and work experience.
  • 9817 full time networking professionals are needed to fill the current skills gap, according to a study by IDC. The gap is projected to more than double to 23,873 by 2016.
  • 56 Cisco Networking Academy locations and 236 instructors have the capacity to develop the talent.
  • More than 10,000 students enrolled in a Cisco Networking Academy course in Malaysia in 2013. Cisco has committed to train 23,185 people by 2016.

The Solution: Accelerate ICT skills and experience

An innovative internship program helps develop the work skills of top students. The Multimedia Development Corporation (MDeC) partnered with Cisco to bring the Cisco Industry Training Program (CITP) to Malaysia. The 6-month internship program matches top Cisco Networking Academy students with local businesses and Cisco partners across 8 countries in Southeast Asia. With MDeC’s support, Malaysia has the highest national participation rate.

  • 100% of nominated students have been placed with a local business or Cisco partner.
  • An intensive, interactive “boot camp” prepares students for success in the workplace.
  • Cisco helps mentor and monitor interns via monthly Webex Connect meetings.
  • Students complete a technical business plan, demonstrating their technical, analytical, entrepreneurial, financial, and marketing skills.

 “The experience helped me in how I plan for my company’s IT growth,” said Jit Kang Chang, a former intern and now network administrator with Soocaa Marketing Sdn. Bhd. “I learned about dealing with threats from network security, network performance and optimization, making decisions on network equipment upgrades, and also planning and proposing new ideas for the company.”

Impact Multiplied

Students gain hands-on professional experience that enhances their job applications. Partner companies benefit from qualified support for day-to-day activities, a pipeline of talent for upcoming openings, and new ideas for expanding services. Winners of the business plan competition receive cash prizes and their ideas help spur innovation in the growing economy.

  • 4 cohorts have completed the program in Malaysia since 2010: 98 students and 50 companies.
  • 30% of interns convert to permanent employees.
  • 70% join large multinational companies operating in Malaysia or continue their studies.
  • 151 students and 61 partners have participated in the Cisco Industry Training Program in the region.
  • 60% of students who participated in the program across the region felt ready to work in the ICT industry after the internship.
  • 60% of firms felt that internships were a good way to access future talent.

“The program elevates the competency level of participants from beginner to advanced in a very short period of time,” said Ahmad Zaierif Mohd Yusof, Cisco Program Manager, Social Innovation Group, Malaysia.