Corporate Social Responsibility

CSR Program: Jordan Healthcare Initiative

Expanding the reach of specialty healthcare to rural communities

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Distance makes a difference when it comes to healthcare. Specialists who consult with patients, interpret screenings, and coordinate treatment typically work in urban hospitals. Rural patients who need their expertise may lack the time, resources or health to travel the distance. Cisco and the Government of Jordan collaborated to bridge the gap in care using telehealth.

What: Access to quality healthcare close to home

The Jordan Healthcare Initiative is a series of projects that use collaboration and communication technologies to transform healthcare delivery.

  • The telehealth pilot project uses care-at-a-distance technology, such as Cisco HealthPresence, to link urban specialists with distant patients in underserved communities.
  • A mobile cancer screening unit uses Cisco TelePresence and other technologies to send images to the radiology department at King Hussein Cancer Center (KHCC) for timely consultation.
  • Clinicians at a hospital in Tafilah use Cisco TelePresence to collaborate with peers 100 miles (183 km) away in Amman, and share patient radiology images and reports.

How: Enabling timely, cost-effective collaboration

Connecting healthcare providers breaks down barriers to quality healthcare by increasing efficiency and making scarce expertise more widely available. The initial telehealth pilot linked two rural hospitals -- Al-Mafraq and Queen Rania Governmental Hospitals -- to Prince Hamzah Hospital in the capital city of Amman.

  • Specialists see and speak to patients and local providers as if they are face-to-face. 
  • Licensed healthcare professionals staff the remote location and assist with patient examinations. 
  • Network-connected medical devices route patient information to the specialist for instant access to critical data. 
  • Given the choice between an appointment in Amman or a scheduled specialist consultation at the telehealth clinic, patients increasingly choose the local option.

Impact Multiplied

The Jordanian Ministries of Health and ICT and the Office of the Prime Minister have found that ICT enables the quick and efficient exchange of medical information and knowledge, improves communication and follow-up care, and increases access for patients. They continue to expand connections and access to additional hospitals and mobile units.

  • 8 locations using Cisco collaboration solutions.
  • 1694 images transferred through a mobile cancer screening unit.
  • 688 remote consultations at Al-Mafraq Governmental Hospital in rural northeast Jordan.
  • 1075 remote consultations at Queen Rania Governmental Hospital in rural southern Jordan.

As of December 2013

Collaborative Technology Transforms Healthcare Delivery in Jordan Program Video >